Terms & Conditions
Last updated: 27 August 2026
These terms and conditions apply to the sale of goods by Richard Lang & Son Limited to approved trade customers. Please read them carefully before opening an account or placing an order.
1. About us and these terms
1.1 Richard Lang & Son Limited (referred to as “Richard Lang”, “we”, “us” or “our”) is a company registered in England and Wales under company number 02219805. Our registered office is at 1 Little Chester Park, Alfreton Road, Derby, DE21 4AA. Our VAT registration number is 331568658.
1.2 These terms apply only to customers purchasing goods wholly or mainly for business purposes. Richard Lang is a trade-only wholesaler and does not sell directly to consumers.
1.3 By applying for a trade account, submitting an order or accepting delivery of goods, the customer agrees to these terms. The customer confirms that the person placing the order has authority to act on its behalf.
1.4 Any terms proposed by the customer will not apply unless we expressly agree to them in writing. No employee, representative or agent may vary these terms unless the variation is confirmed in writing by an authorised director of Richard Lang.
2. Trade accounts
2.1 Trade accounts are available to suitable businesses and are subject to approval. We may request evidence of trading status, identity, ownership, address, creditworthiness or authority to act for the business.
2.2 We use Creditsafe to carry out business identity and credit checks, obtain recommended credit limits and monitor credit risk. By applying for or using a credit account, the customer acknowledges that we may obtain and review relevant business and credit information from Creditsafe and other lawful sources.
2.3 Credit accounts are granted only after satisfactory checks and may be subject to a credit limit. We may set or review a credit limit using Creditsafe information together with payment history, order levels and our own commercial assessment. We may change, suspend or withdraw a credit facility where reasonably necessary, including where payments are overdue or credit information changes.
2.4 Customers must keep account, billing and delivery information accurate and tell us promptly about any change. Login details must be kept secure. The customer is responsible for orders placed using its account unless it has notified us promptly of suspected unauthorised use.
2.5 We may refuse, suspend or close an account where information supplied is incomplete or inaccurate, where the account is used for non-trade purchasing, where payment obligations are not met, or where continuing the account would expose us to legal, regulatory, fraud or credit risk.
3. Orders and contract formation
3.1 Orders may be placed through our website, sales team, showroom, trade-show team or authorised representatives.
3.2 An order submitted by the customer is an offer to purchase the goods. An automated acknowledgement confirms receipt but does not mean that the order has been accepted.
3.3 A binding contract is formed when we confirm acceptance in writing, issue an invoice or dispatch the goods, whichever happens first. Each accepted order forms a separate contract.
3.4 We may decline an order, limit quantities or cancel an unfulfilled order where goods are unavailable, a price or product description is materially incorrect, payment or credit approval is not received, the delivery address cannot be serviced, or the order would breach applicable law.
3.5 If we identify an obvious pricing or description error before dispatch, we will contact the customer and offer the choice of proceeding on the corrected basis or cancelling the affected item.
4. Prices and VAT
4.1 Trade prices are shown after sign-in and are stated in pounds sterling unless another currency is expressly shown or agreed.
4.2 Prices are exclusive of VAT, delivery charges and any other applicable tax, duty or charge unless expressly stated otherwise.
4.3 The price payable is the price confirmed when the order is accepted. We may change prices for future orders at any time.
4.4 Promotional, clearance, pack-rate and case-rate prices apply only while the relevant offer remains available and subject to the quantities and conditions displayed.
4.5 VAT will be charged at the applicable rate. Export supplies will be zero-rated only where the legal conditions are met and we obtain and retain satisfactory evidence of export within the required period. If those conditions are not met, we may charge or recover UK VAT from the customer.
5. Payment and credit terms
5.1 Customers without an approved credit account must pay in full before dispatch. Pro forma invoices are valid for 14 days from issue unless stated otherwise. If payment is not received during that period, we may cancel the order and release the stock.
5.2 Approved credit accounts must be paid within the terms shown on the invoice. Unless different terms have been agreed in writing, payment is due within 30 days of the invoice date.
5.3 Payment must be made in pounds sterling by an approved payment method, without deduction, withholding, set-off or counterclaim except where required by law.
5.4 If an amount is overdue, we may suspend further deliveries, cancel unfulfilled orders, withdraw credit facilities and require payment in advance for future orders.
5.5 We reserve the right to claim statutory interest, fixed compensation and reasonable recovery costs on overdue commercial debts where permitted under the Late Payment of Commercial Debts legislation.
5.6 If an overdue balance is referred to our external debt-collection agency, the agency charges a collection fee equal to 15% of the overdue balance. To the extent permitted by law, the customer will be responsible for that fee, plus VAT where applicable. This is a debt-collection fee and is separate from any interest, statutory compensation or other recovery costs that may lawfully be claimed.
5.7 Customers should obtain payment details directly from our accounts team and independently verify any new or changed bank details by calling 01332 340927.
6. Minimum dispatch values and carriage
6.1 There is no minimum order value, but minimum dispatch values apply. All thresholds below are net of VAT.
| Delivery area | Carriage-paid value | Minimum dispatch value | Charge below carriage-paid value |
|---|---|---|---|
| England and the Lowlands of Scotland | £250 | £100 | £5 on the customer’s first order of the calendar year only |
| Highlands of Scotland | £500 | £200 | £15 |
| Northern Ireland | £500 | £200 | £15 |
| Republic of Ireland | £1,000 | £500 | £20 |
| Channel Islands and other UK offshore destinations | £500 | £300 | £15 |
6.2 For England and the Lowlands of Scotland, if the customer’s first order of the calendar year is below the £250 carriage-paid value, a single £5 carriage charge will be added. No additional carriage charge will be added to later orders during the same calendar year.
6.3 Carriage is not charged on clearance stock.
6.4 Highlands of Scotland postcode areas currently include AB31–38, AB40–56, IV1–28, IV30–32, IV36–40, IV52–54, IV63, KW1–14, PA21–38, PH4–41 and PH49–50. Carrier classifications and remote-area charges may change. We will notify the customer before accepting an order if a different charge applies.
6.5 Where the order value is below the applicable minimum dispatch value, goods may be held until the customer adds sufficient goods or an outstanding backorder brings the dispatch to the required value.
6.6 Any exceptional carrier surcharge, timed-delivery charge or special handling charge will be confirmed before the order is accepted or dispatched.
7. Dispatch, delivery and backorders
7.1 We aim to process available stock promptly. Orders for available stock placed before 1pm can normally be dispatched with next-working-day turnaround, but this is a dispatch target and not a guaranteed delivery time.
7.2 Goods are normally sent using a 24-hour or 72-hour carrier service depending on the destination, order size and number of cartons. Carrier service times are estimates and may be affected by circumstances outside our control.
7.3 Any dispatch, stock-arrival or delivery date is an estimate unless we expressly agree a guaranteed date in writing. Time for delivery is not of the essence.
7.4 We may deliver an order in instalments. Each instalment may be invoiced separately, and a delay affecting one instalment does not entitle the customer to cancel another instalment.
7.5 Items that are unavailable may remain on backorder and will be supplied when stock becomes available and the applicable minimum dispatch value is reached.
7.6 Customers may cancel an outstanding backorder by emailing [email protected] and quoting the account and order details. Unless otherwise agreed, outstanding backorders are automatically cancelled at the end of the calendar year.
7.7 The customer must provide a complete and accessible delivery address and any necessary delivery instructions. Additional costs caused by an incorrect address, failed delivery, refusal or lack of access may be charged to the customer.
8. Cancellations
8.1 As these are business-to-business sales, orders may be cancelled only with our written agreement.
8.2 A cancellation request must be sent promptly to [email protected] and must identify the account, order and affected items.
8.3 Where cancellation is requested after goods have been allocated, picked or packed but before dispatch, we may deduct or charge a reasonable restocking fee of up to 25% of the net value of the affected goods to reflect the work and costs already incurred.
8.4 Goods that have been specially ordered, altered, labelled, packaged or produced for the customer may not be cancelled unless we agree otherwise in writing.
9. Claims and returns
9.1 The customer must inspect the delivery promptly and report visible damage, shortages or incorrect goods within three days of receipt.
9.2 Claims should be emailed to [email protected] and include the account number, invoice or order number, affected SKUs, quantities, number of cartons received and clear supporting photographs where appropriate.
9.3 Apparent non-delivery must be reported in writing within seven days of the invoice date so that we can investigate promptly with the carrier.
9.4 The customer must notify us promptly after discovering any defect that could not reasonably have been identified during the initial inspection.
9.5 Goods must not be returned without our prior written approval. We will provide return or collection instructions for goods we agree to accept.
9.6 Where goods are accepted for return because they are faulty, damaged, incorrect or otherwise do not comply with the contract, we may replace them, issue a credit or refund the applicable price, as appropriate.
9.7 Where we agree to accept goods that are no longer required and are not faulty, the goods must be unused, in saleable condition and in their original packaging. Return carriage and a reasonable restocking charge may apply.
9.8 Nothing in this section limits any right or remedy that cannot lawfully be excluded.
10. Products and availability
10.1 Product photographs, colours, dimensions, weights, packaging and descriptions are provided to help identify the goods. Minor variations may occur between production batches and due to screen or photographic presentation.
10.2 Measurements and capacities are approximate unless expressly stated to be exact.
10.3 Stock indications are subject to change and do not reserve goods until an order has been accepted. Pre-order and temporarily unavailable items will be supplied when stock becomes available, subject to these terms.
10.4 We may make reasonable changes to a product or its packaging where necessary to comply with law, safety requirements or manufacturing needs, provided the change does not materially reduce the product’s quality or intended function.
10.5 The customer is responsible for following product instructions, warnings and applicable resale obligations and must not remove or alter safety, traceability or compliance information.
11. Risk and ownership of goods
11.1 Risk of loss or damage passes to the customer when the goods are delivered to the agreed delivery location or collected by the customer or its nominated carrier.
11.2 Legal title to the goods does not pass to the customer until we have received cleared payment in full for those goods and all other sums that are due to us from the customer.
11.3 Until title passes, the customer must store the goods separately where reasonably practicable, keep them identifiable as our property, protect and insure them, and not pledge or grant security over them.
11.4 The customer may resell the goods in the ordinary course of its business before title passes. That permission ends automatically if the customer becomes insolvent, ceases trading or fails to pay an amount when due.
11.5 If the customer’s right to possess the goods ends before title passes, we may require their return. Subject to applicable law, the customer will permit us to enter relevant business premises during normal hours and on reasonable notice to recover goods that remain our property.
12. Liability
12.1 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of the terms implied by section 12 of the Sale of Goods Act 1979, defective products under the Consumer Protection Act 1987, or any other liability that cannot lawfully be excluded or limited.
12.2 Subject to clause 12.1, we will not be liable for loss of profit, revenue, business, contracts, anticipated savings, goodwill or data, or for any indirect or consequential loss.
12.3 Subject to clause 12.1, our total aggregate liability arising from an order will not exceed the net price paid or payable for the goods under that order.
12.4 We are not responsible for delay or failure caused by events outside our reasonable control, including disruption to transport, carriers, ports, customs, utilities, communications, labour, manufacturing, supply chains, public authorities, extreme weather, fire, flood, epidemic, war, civil disturbance or changes in law.
12.5 If an event outside our reasonable control continues for more than 60 days, either party may cancel the affected undelivered part of the order by written notice, without liability for future performance of that part.
13. Ireland, EU and international orders
13.1 International availability, delivery terms, currencies, taxes, duties, documentation and minimum values may vary by destination and will be confirmed in the quotation, order confirmation or invoice.
13.2 Republic of Ireland orders are currently subject to the thresholds in clause 6. Unless otherwise agreed in writing, goods are supplied on a delivered duty paid basis and we arrange and cover customs duty. Irish VAT will be charged at the legally applicable rate where required.
13.3 For customers elsewhere in the European Union, full payment is required in advance unless we have approved credit terms in writing. We may deliver free to a named UK shipper, or arrange international shipment and charge the agreed carriage cost.
13.4 For destinations outside the UK and European Union, full payment is required in advance unless otherwise agreed. We may deliver free to a named UK shipper, or arrange international shipment and charge carriage at the agreed cost.
13.5 The applicable Incoterm, delivery location and responsibility for customs clearance, import VAT, customs duty, local taxes, licences and documentation will be stated in the quotation or order confirmation. If no Incoterm is stated, the parties must agree those arrangements before dispatch.
13.6 A customer VAT registration number does not by itself determine whether UK VAT is chargeable. Export sales will be zero-rated only where the applicable legal conditions are satisfied and acceptable evidence of export is obtained and retained. The customer must provide all information and documents reasonably required for customs and tax compliance.
13.7 Channel Islands supplies may be zero-rated where the applicable export conditions and evidence requirements are met. Supplies to the Isle of Man are treated in accordance with the applicable UK VAT rules.
14. Data protection
14.1 We process personal information to administer trade accounts, perform credit and fraud checks, process and deliver orders, manage payments and claims, provide customer service, meet legal obligations and, where permitted, communicate about our products and services.
14.2 We may obtain business and credit information from Creditsafe and may share relevant information with Creditsafe, debt-collection agencies, credit-reference agencies, fraud-prevention services, payment providers, professional advisers, carriers, service providers and public authorities where necessary and lawful.
14.3 Further information about how we use personal information and the rights available to individuals is provided in our Privacy Policy.
15. General provisions
15.1 Intellectual property: all intellectual-property rights in our products, designs, catalogues, photography, copy, branding and website remain owned by us or our licensors. The customer may use approved product material solely to advertise and resell genuine Richard Lang goods, subject to any brand guidelines we provide.
15.2 Assignment: the customer may not transfer or assign its rights or obligations under an order without our prior written consent. We may assign our rights or obligations to a group company or in connection with a sale or reorganisation of our business, provided this does not materially reduce the customer’s rights.
15.3 Severability: if any provision is found to be invalid or unenforceable, it will be treated as removed to the minimum extent necessary and the remaining provisions will continue in force.
15.4 Waiver: a delay or failure to exercise a right does not waive that right.
15.5 Third-party rights: no person other than the customer and Richard Lang has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
15.6 Entire agreement: these terms, the accepted order and any expressly incorporated document form the entire agreement for the supply of the goods. Neither party relies on a statement not set out in those documents, except that nothing limits liability for fraud.
15.7 Updates: we may update these terms from time to time. The version in force when an order is accepted will apply to that order unless a change is required by law or agreed in writing.
15.8 Governing law and jurisdiction: these terms and each order are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, subject to any mandatory law that applies.
16. Contact details
Richard Lang & Son Limited
1 Little Chester Park
Alfreton Road
Derby
DE21 4AA
Sales and order enquiries: [email protected]
Accounts enquiries: [email protected]
Claims: [email protected]
Telephone: 01332 340927