Richard Lang Your One Stop Giftware and Soft Toy Shopping Experience

Terms & Conditions

England & lowlands of scotland

  • Our minimum carriage paid order is £250 net.
  • Credit accounts are opened on the receipt of 2 satisfactory references.
  • Alternatively goods are supplied on a pro forma basis. Proformas when raised are valid for 14 days. If not taken up during this time the order is cancelled.
  • Goods are dispatched on a 24hr or 72hr delivery service depending on the area and number of cartons.
  • All claims for damages and shortages must be reported in writing within 3 days of receipt of the goods. No claims can be accepted after this time unless by prior arrangement.
  • Non delivery of the goods must be reported in writing within 7 days of the date of our invoice. In the case of a short delivery the number of cartons received must be advised.
  • No goods may be returned without prior consent in writing.
  • No cancellation of an order is accepted by the company unless notification in writing is received.
  • Failure to make punctual payment shall entitle us at our option and without prejudice to our rights to damages and to suspend any outstanding deliveries or to cancel the contract.
  • We understand and will exercise our statutory rights to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
  • The title in the goods shall only pass to the customer when payment in full has been made under the contract and the customer shall permit the servants or agents of the company to enter onto the premises of the customer and to reposess the goods at any time thereto.
  • WWhilst we endeavour to dispatch orders as quickly as possible delays may occur at busy times. It is not always possible to guarantee stock of all items at once. Some items may be new and yet to arrive from the Far East or alternatively may be temporarily out of stock. We work on a back order system and will continue to deliver goods until your order is completed. Should you no longer wish to receive balances we request that your cancellation is made in writing. Our minimum dispatch value is £100. Balances falling below this value will only be dispatched if added to and reaching a total value of £100 (£300 for areas outside England & lowland Scotland).
  • All invoices are subject to VAT at the standard rate.
  • Customer’s information will be stored by the company and credit information may be shared with other bodies for monitoring and administration purposes.
  • Back orders are automatically cancelled at the end of the year unless advised in writing.
  • These terms and conditions can only be varied by consent in writing from the company.

Highlands of Scotland

Post codes ab31-38, ab40-56, iv1-28, iv30-32, iv36-40, iv52-54, 1v63, kw1-14, pa21-38, ph4-41, ph49-50.

  • The minimum carriage paid order is £500.
  • For all other terms & conditions see (England & Lowlands of Scotland).

Northern Ireland

  • The minimum carriage paid order is £500.
  • For all other terms & conditions see (England & Lowlands of Scotland).

UK Off Shore (except Isle of Wight)

  • The minimum carriage paid order is £700.
  • For all other terms & conditions see (England & Lowlands of Scotland).

Eire

  • The minimum carriage paid order is £500 net.
  • For all other terms & conditions see (England & Lowlands of Scotland).
  • Vat is chargeable at standard UK rate unless customer VAT registration number is supplied.

Channel Islands

  • The minimum carriage paid order is £700 net.
  • For all other terms & conditions see (England & Lowlands of Scotland).
  • Invoices are vat exempt.

EEC

  • Full payment must be made in advance. All export orders are delivered free to a named UK shipper, alternatively we can arrange shipment and charge carriage at cost.
  • All other terms same as England & Lowlands of Scotland.
  • Vat is chargeable at standard UK rate unless customer VAT registration number is supplied.

Export

Full payment must be made in advance. All export orders are delivered free to a named UK shipper, alternatively we can arrange shipment and charge carriage at cost.

  • All other terms same as England & Lowlands of Scotland.
  • Goods are VAT exempt on the presentation of a certificate of shipment.
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© Copyright Richard Lang & Son Ltd | 1, Little Chester Park, Alfreton Rd, Derby, Derbyshire DE21 4AA | Tel: 01332 340927 | Fax: 01332 299115
VAT NO: 331 5686 58, CO REG NO. 2219805