Richard Lang Your One Stop Giftware and Soft Toy Shopping Experience

Frequently Asked Questions

How much do I need to spend to get a carriage paid order?

It depends on which area of the country you live in. Please check our delivery terms page.

At what trade shows are you exhibiting?

We exhibit at the NEC Spring & Autumn Fairs , Harrogate and a variety of regional shows. Please check our trade shows page.

Can I visit your showroom?

You are welcome to visit our showroom outside the listed trade shows. Please contact the office to make an appointment.

Do you offer cash and carry facilities?

We regret that we do not offer cash & carry facilities, however the showroom is open by appointment for you to place an order.

How do I open a credit account?

Please complete the online application form. It may take a few days to receive the emailed confirmation of your new account. If you have been waiting for more than 3 days please email the office sales@richardlang.co.uk, or telephone 01332 340927.

I have registered on line and not received confirmation of my new account

It may take a few days to verify your account. If you have been waiting for more than 3 days please email the office sales@richardlang.co.uk, or telephone 01332 340927.

I want to place a new order

Please see the navigation bar to the left to view our product categories.

Is my new account open?

You will automatically receive an email with your account details once the account has been opened.

How soon can I receive my order?

Delivery times vary according to season. Whilst we endeavour to dispatch orders as quickly as possible delays may occur at busy times. It is not always possible to guarantee stock of all items at once. Some items may be new and yet to arrive from the Far East or alternatively may be temporarily out of stock.

I am waiting for my back order

Whilst we endeavour to dispatch orders as quickly as possible delays may occur at busy times. It is not always possible to guarantee stock of all items at once. Some items may ne new and yet to arrive from the Far East or alternatively may be temporarily out of stock.

We work on a backorder system and will continue to deliver goods until your order is completed. Should you no longer wish to receive balances we request your cancellation is made by email to sales@richardlang.co.uk, or in writing. Our minimum order dispatch is £100. Balances falling below this value will only be dispatched if added to and reaching a total value of £100 ( £300 for areas outside England and Lowland Scotland)

I want to add to my backorder, what is the minimum add on value?

Our minimum order dispatch is £100. Balances falling below this value will only be dispatched if added to and reaching a total value of £100 ( £300 for areas outside England and Lowland Scotland).

Will I be charged carriage on my back order?

You will not be charged carriage on your backorder as long as it reaches our minimum of £100. However balances falling below this value will only be dispatched if added to and reaching a total value of £100 ( £300 for areas outside England and Lowland Scotland).

Why am I being charged carriage on clearance stock?

These items have been discounted to well below cost price. We therefore sell these on an ex warehouse basis. Carriage is charged at the cost to us and kept to the lowest possible charge.

How do I change my account details/delivery address?

Please Login and ammend your details from the My Account Page.

How can I book in my order for a specific date?

You can select a delivery date from the final checkout page.

How can I view the delivery dates of my order?

Please go into my account and select order history. The Estimated dates of arrival are shown. Please allow appx 10-14 days from this date for goods to arrive in our warehouse.

I want to view my outstanding back order

Please go into my account and select order history. The Estimated dates of arrival are shown. Please allow appx 10-14 days from this date for goods to arrive in our warehouse. We work on a backorder system and will continue to deliver goods until your order is completed. Should you no longer wish to receive balances we request your cancellation is made by email to sales@richardlang.co.uk, or in writing. Our minimum order dispatch is £100. Balances falling below this value will only be dispatched if added to and reaching a total value of £100 ( £300 for areas outside England and Lowland.

Can you tell me what the assortments are?

We will shortly be adding a feature for you to see the whole assortments of a product. In the meantime please contact the office for more details 01332 340927

What size is the product?

There is a ruler at the right-hand side of some images, showing the size in inches.

Can I buy smaller quantities?

Our pack sizes are shown against each item. By pressing the ( - ) key you will be able to reduce these quantities to half packs, which is the minimum quantity (Special offers minimum quantity is one full pack size) Pressing the ( + ) key (for the first time) takes you immediately to our case rate which will entitle you to a 10% discount against that product.

How do I qualify for discount?

Our pack sizes are shown against each item. By pressing the ( + ) key this takes you immediately to our case rate which will entitle you to a 10% discount against that product

I have received faulty goods / short or non-delivery, how do I claim?

All claims for damages and shortages must be reported by email to doris@richardlang.co.uk or by fax 01332 299115 or in writing within 3 days of receipt of the goods. No claims can be accepted after this time unless by prior arrangement. Non delivery of the goods must be reported in writing within 7 days of the date of our invoice. In the case of a short delivery the number of cartons received must be advised. No goods may be returned without prior consent in writing.

How do I return faulty goods?

No goods may be returned without prior written consent. We will arrange uplift for goods that we have agreed to accept for return. Where goods are being returned as no longer required, without a written cancellation, return carriage at cost charges will be added.

I want to pay my bill / I have a query on my accout

Invoices are payable in £ Sterling either by cheque, credit or debit card. Customers with credit accounts are requested to settle their accounts within 30 days unless special terms have been agreed by the parties. Please contact joy@richardlang.co.uk for account queries. BACS PAYMENT: BANKERS NATWEST DERBY BIC NWBK GB 2L IBAN:GB77 NWBK 60120185 5391 20.

I need a copy invoice

Please contact lois@richardlang.co.uk.

I want to make a bacs payment

Please contact lois@richardlang.co.uk.
Bankers: Natwest Derby BIC NWBK GB 2L IBAN:GB77 NWBK 60120185 5391 20 Account Name R LANG & SON LTD. Please always quote your account number.

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© Copyright Richard Lang & Son Ltd | 1, Little Chester Park, Alfreton Rd, Derby, Derbyshire DE21 4AA | Tel: 01332 340927 | Fax: 01332 299115
VAT NO: 331 5686 58, CO REG NO. 2219805